FAQ |
Customer Service:
Your soap desires are our command! Dedicated to customer satisfaction, we strive to meet all of your soap wants and needs.
In our customer service guide, we strive to answer all of your questions to create a simple, enjoyable experience with the Gift Soap. If you have a question that’s not answered here or listed in our F.A.Q., please call or email us.
Our goal is your total satisfaction, and we do our best to ensure you are 100% satisfied with our soap products.
Contact Information:
We would love to hear from you! You can call us toll-free at 1.877.SOAP.LOVE (877 762 7568) from 9 am Central Standard Time to 6pm Central Standard Time, Monday through Friday. Customer service representatives will be happy to speak with you.
We also have an email address for your convenience. Click HERE cs@giftsoap.com to email our customer service representatives. We will do our best to answer your email within 24-48 hours. Please do not use this email address to place a soap order – use our secure ordering and checkout process instead. Thank you!
Frequently Asked Questions
Shipping
A: That depends! If you are ordering a non-embellished order, we are happy to ship your soap order within 1-2 business days after we receive your order. If we have the pleasure of receiving your order by 12 pm noon Eastern Standard Time, we will begin processing your order that same day. Typically orders will go out the next day - should your order arrive after 12 pm noon, it will begin processing on the next business day, and it will ship 1-2 days thereafter.
If you are ordering personalized soap, depending on the quantity of soap, your order will be embellished and shipped typically within 5-7 business days. But please note that this can vary depending on the time of year. Feel free to contact us if you need a better understanding of our current production schedule/times.
A: We ship via UPS Ground. We also have expedited shipping available, upon request.
A: Unfortunately, at this time, we cannot ship to a PO Box.
A: At the moment, we primarily serve the entire United States and Canada. However we have and will ship to other countries. Please email or call us to discuss your order and location. We will do everything we can to help.
A: Many of our customers order our soap as gifts, and we are happy to say we do not include any pricing on our packing slips.
Ordering & Returns:
A: We only charge Sales Tax for orders in IL and the tax rate is 10.25%. All other orders are not taxed. If you are interested in reselling our soap, let us know and we can provide our soap to you without charging sales tax (as long as you send us your resale license, etc).
A: Your credit card will be billed at the time we ship the order for all blank (unembellished) soap – if we are doing an embellished order, we will charge the card at the time the order is placed, due to the nature of our customized merchandise.
A: Your security is our top priority! We use the industry-standard, safe 128 bit encryption technology.
A: At this time, we are more than happy to accept Visa, MasterCard, and American Express. We do not accept PayPal or checks.
A: Although the overwhelming majority of our customers cannot wait to receive their soap, if you do need to cancel, we are happy to honor your request. Please call our toll-free customer service number at 1.877.SOAP.LOVE (877 762 7568) within 24 hours of the time you placed your original order. Unfortunately, due to the nature of our customized process, we cannot cancel an embellished order if we have begun production – however we never start production until we get your approval on a sample.
A: Your satisfaction is our highest priority! Although we are sure you will be happy with our aprons, to demonstrate our commitment to customer satisfaction, we do offer returns. Please see our Shipping and Returns page for more information.
A: Indeed, non-monogrammed items can be returned for a refund. Please see our Shipping and Returns page for more information about returns.
General Info and Product Specific Info:
A: We are open whenever you want to enjoy our soap -- 24 hours a day, 7 days a week! However, if you want to speak with a customer service representative, please call us between 9 am to 6 pm Central Standard Time. Just call 1.877.SOAP.LOVE (877 762 7568) during those hours to find the help you need from our friendly staff.
A: To embroider or screenprint your logo, we require a minimum of 48 soaps. However we often can do smaller quantities upon request but pricing becomes more expensive.
A: At the moment, we do not offer gift wrapping. gift. However, we do not offer any gift wrapping beyond this packaging.
A: Yes! We can embellish your logo or custom graphic onto many kinds of soap! This cannot be done to all soaps but there are lots of options for custom soaps. We operate CustomSoap.com which specializes in helping produce your own custom soap. To learn more, visit CustomSoap.com .
A: We do offer discounts on huge bulk orders. We provide soap to various organizations around the globe and are happy to reward you or your organization with a discount based on larger quantities. Please contact us so we can discuss your needs.
A: Yes, we do offer gift card messages that can be placed into your order.
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